Returns and Refunds

We always hope that you love what you buy from us but, of course, we do understand that you may want to return an item.

If there is a issue with your item, we're here to help fix it. If you have changed your mind, it's no problem…

We have a 30-day returns policy, which means you have 30 days from the date you received your item to request a return. We are not able to accept returns after this time period.

For anything to do with returns and refunds, please read the information below and then email us at returns@lovedaisymay.co.uk. Make sure you include as much information as possible for us, including a reason for return and pictures if needed.

Returns When You've Changed Your Mind

If you change your mind on the items you have purchased, it's ok, it happens to all of us!

Please message us at returns@lovedaisymay.co.uk within 30 days of receiving your order and let us know that you are returning the items for a refund. Do make sure to include your order number in your message, together with details of which items are being returned and why. If you have damaged items, please read the information on returning damaged items further down the page instead.

If you've just changed your mind, you don't need to wait for a reply to your email before you send your return parcel but do please include a printed copy of your message with your return parcel, so that we can match up your return correctly.

To be eligible for a 'change of mind' return, the item/s must be returned in the same resalable condition that you received them in. This means that they are unused, complete and in any original packaging, including any tags and stickers. Please also ensure that you protect the items to avoid damage in transit, even things that may not seem fragile, as we cannot be responsible for breakages on returns.

Please return the parcel to:

Love Daisy May
Unit 12 Glenmore Business Park
Blackhill Road
Holton Heath Trading Park
Dorset
BH16 6NL

Postage costs for the return of these items are your responsibility and we do not refund original or return postage costs in this instance, sorry. You should obtain a receipt for proof of posting from the Post Office or other courier, which will be provided free of charge at your return point.

Refunds for the cost of goods that are returned will be processed within 3 to 5 working days of us receiving the return parcel. Refund payments will be made to the same method as used on your original order.

Damaged or Faulty Items

We're proud of our products and we want you to be too, so we do everything we can to ensure that you receive perfect items and that they meet your expectations based on our product images and descriptions.

However, if you inspect your items when you receive them and find that you have any goods that are damaged, faulty or just not quite what you were expecting, please make sure to message us straight away at returns@lovedaisymay.co.uk.

To help us get back to you with a meaningful response, please let us know your order number and what the problems are, including photos of any issues if you can. We will do our best to get back to you within one working day.

Please make sure that you keep the items and all internal and external packaging until you have heard back from us, as we will let you know what needs to happen to these and if, when or how they will be collected. If you need to return a faulty item, we will cover the appropriate postage costs. Please don't send any damaged items back until you have heard back from us.

If you have already used the goods and are not happy with them, for whatever reason, please get in touch with full details of the problem. Make sure to include your order number, product information and pictures of the fault so we can investigate for you.

If we do ask you to return a damaged or faulty item to us, refunds for the cost of goods that are returned will be processed within 3 to 5 working days of us receiving the return parcel. Refund payments will be made to the same method as used on your original order. In these circumstances, we will cover the cost of return postage.

If it's our fault, don't worry, we'll sort it!  We do everything we can to avoid mistakes and issues but, when these do occur on occasion, we will do our best to fix it for you.

Cancellations & Alterations Before Despatch

All of our orders are sent to our warehouse for picking and dispatching by the team at 8am each day.

If you have placed an order, where this will not yet have been passed to our warehouse team, and you wish to cancel or change this, please message us at hello@lovedaisymay.co.uk. Please include your order number and your cancellation instructions or full details of what you would like us to change and we will do our best to arrange this for you.

On occasion, certain changes are not possible to make at all after the order has been placed. In these situations, we will let you know within one working day, together with the options available to you.

Once your order has been released to our warehouse for picking and dispatch, we're sorry but no changes or cancellations can be made. However, if this is the case, please feel free to return the items to us upon receipt to you if they are no longer needed. In this scenario, we will not be able to provide a refund until the items are returned to us.

Exchanges

We're sorry but we do not currently have the functionality for exchanges. The best and fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.

Your Order Hasn't Arrived

We're proud to say that the vast majority of our parcels are delivered on time and in perfect condition by our delivery partners. However, we do also understand that in the real world this will never be the case 100% of the time with any delivery company.

If your parcel hasn't got to you yet, the first thing to do is please check your order confirmation date and check the postal service that you have chosen. You will then know whether your order should have been delivered to you yet.

Assuming that you've checked the above and your order should already be with you, please message us at hello@lovedaisymay.co.uk. Please include your order number in your message so we can look into it and let you have an update on your order as quickly as possible.

We would ask you to bear with our delivery companies during busy periods, especially in the lead up to Christmas and where weather is known to be causing disruption to transport and delivery networks.

Working Days

Our team is here to help from Monday to Friday, 8.30am to 4pm (UK time).

Our offices are closed weekends and UK public holidays but we will always aim to get back to you as soon as possible, usually the next working day.

Your Statutory Rights

The above statements all apply in addition to any other statutory rights.